Privacy Policy for Alpine Cycle

At Alpine Cycle, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by Alpine Cycle and how we use it.

Information We Collect

We may collect several types of information from and about users of our online platform, including:

• Personal Identification Information: This includes information you voluntarily provide to us when you request our services, such as your name, email address, phone number, and vehicle details (make, model, year, license plate information). This data is essential for scheduling appointments for services like seasonal car detailing, undercarriage rust proofing, tire rotation and storage, paint protection film application, ceramic coating, windshield chip repair, interior deep cleaning, and headlight restoration.
• Transaction Data: Details about services you have purchased from us and payment information (though we do not store full payment card details; these are processed securely by third-party payment processors).
• Technical Data: This may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our online platform.
• Usage Data: Information about how you use our online platform, products, and services.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our services related to automotive detailing and protection.
• Improve, personalize, and expand our online platform and service offerings.
• Understand and analyze how you use our online platform.
• Develop new products, services, features, and functionality for automotive care.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to our online platform, and for marketing and promotional purposes concerning our automotive services.
• Process your transactions and manage your orders.
• Send you emails and text messages related to your appointments and services.
• Find and prevent fraud.

Who We Share Your Data With

We do not sell, trade, or otherwise transfer your personal identification information to outside parties for their marketing purposes. We may share your information with trusted third parties who assist us in operating our online platform, conducting our business, or serving you, so long as those parties agree to keep this information confidential and comply with data protection laws. These include:

• Service providers (e.g., website hosting, data analysis, payment processing, email delivery, customer service).
• Legal and regulatory authorities when required by law or to protect our rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include data encryption, secured networks, and access controls for our employees. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Your Data Protection Rights (GDPR and Canadian Privacy Laws)

Under GDPR and similar Canadian privacy laws, you have certain rights concerning your personal data. These rights include:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Cookies and Web Beacons

Like any other website, our online platform uses 'cookies'. These cookies are used to store information including visitors' preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users' experience by customizing our web page content based on visitors' browser type and other information.

Children's Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity. Our online platform does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions or suggestions about our Privacy Policy, please do not hesitate to contact us.